Return & Refund Policy

At Mandara Jewels, we take pride in the quality of our products and strive to ensure every customer is satisfied with their purchase. Our refund policy is designed to address specific situations where a refund may be necessary.

Refund Eligibility

Manufacturing Defects: If your item has a verified manufacturing defect, you may be eligible for a refund. Please contact us within 3 days of receiving your order with details and photos of the defect.

Order Delays: If your order is significantly delay beyond the expected delivery time (more than 30 days), you may request a refund. We will assess the situation and determine eligibility.

Non-Refundable Situations

No Returns or Refunds: We do not provide refunds for reasons other than those mentioned above.

RTO (Return to Origin): Refunds will not be issued for orders that are returned to us due to incorrect addresses provided by the customer, refusal to accept the package, or failure to collect the package.

Not reporting of non-delivery: In case of not receiving the item after the specified date in tracking, it should be reported to us on or before 10 days.

Refund Process

Requesting a Refund: If you believe your situation qualifies for a refund, please contact our customer service team at +91 95141 71716 or +91 81118 87744 with your order number and a detailed explanation of the issue.

Assessment: Our team will review your request and, if applicable, inspect the product or verify the delay.

Approval: If your refund request is approved, we will process it promptly. Refunds will be issued to your bank account. You should provide a passbook of your bank account or details required by our team.

            Contact Information

If you have any questions or concerns about our refund policy, please reach out to us at:

            Phone: +91 95141 71716 or +91 81118 87744

            Address: Door No. 55B, Idaiyapalayam main road,
Edaiyarpalayam, Coimbatore, TN-641008

            Email: Customercare@parakkatjewels.com

Thank you for your understanding and for choosing Mandara Jewels. We are committed to providing
you with the best service and quality products.